At Adviceworx we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act.
This Notice explains how we obtain, use, and disclose your personal information and aims to inform you of your rights and how to exercise them.
In this Notice, “Adviceworx”, refers to both Adviceworx (Pty) Ltd and Adviceworx Advisory (Pty) Ltd, and as part of the Old Mutual Group may also include one or more of the companies/entities in the Old Mutual Group that operate in South Africa.
We collect and process your personal information mainly to provide you with access to our services and products, to help us improve our offerings to you and for other purposes as explained below. For us to do
this, we require you to furnish us with your information as requested, failing of which may lead us in not being permitted to assist or enter into a business relationship with you.
When you provide us with information about third parties (for example your spouse, beneficiaries and/or dependents), we will process their personal information to issue a policy/benefit and to pursue their legitimate
interest. We will furthermore process personal information for the purposes set out in this Notice. You warrant that when you provide us personal information about third parties, this information is accurate and correct, and you
have received their permission to share their personal information with us for the purposes set out in this Privacy Notice or any other related purposes. If you are giving consent for a person under 18 (a minor) you confirm
that you are a competent person and that you have authority to give consent on their behalf.
The type of information we collect will depend on the purpose for which it is collected and used. We will limit the information that we collect to the purposes that we need it for.
We collect your personal information directly from you, for example, when you apply for a product or services from us or when you submit enquiries to us or contact us.
Depending on the type of service that we render to clients we may also collect or receive your information, which may include medical information, from other sources, such as:
We have a duty to take all reasonabe practicable steps to ensure your personal information is complete, accurate, not misleading and updated on a regular basis. To enable this, we will always try to obtain your personal
information directly from you, and thus we implore you to keep your personal information up to date and accurate.
Please contact service@adviceworx.co.za whenever your details change. We will make use of verifiable independent third party data sources where we are unable to
obtain your personal information directly from you.
Website usage information is collected using “cookies” which allows us to collect standard internet visitor usage information. This includes information about how you logged on to our website, including your IP
address, information about your visit, your device information and how you use our website. This will include the capture of your approximate location information – please see the Cookies Policy on our website for further
information on this. You may opt out of cookie usage on the company website.
We will use your personal information only for the following purposes:
We will also use your personal information to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law (including the protection of Adviceworx's interests).
We may also process your information, including personal and special personal information, to conduct sanction screening against all mandatory and non-mandatory sanctions lists, and we may communicate such personal
information to local and international regulatory bodies as well as to other entities in the Old Mutual Group if you are matched to one of these sanctions lists.
Given our aim to provide you with ongoing financial services, we would like to use your information to keep you informed about other financial products and services which may be of particular interest to you.
Please contact governance@adviceworx.co.za if you do not wish to receive such financial services information or desire to withdraw your consent. You may opt out at any time if you don’t want to receive any
further communications of this nature
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with these privacy terms.
We may share your personal information with:
We may also disclose your information:
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security
controls and related processes to ensure that your personal information is secure.
Our security policies and procedures cover:
When we contract with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We may wish to transfer your personal information to another country for processing or storage. We will ensure that anyone whom we pass your personal information to agrees to treat your information with the same level of
protection as we are obliged to.
We will take all reasonable steps to confirm your identity when you exercise your rights.
You have the right to request a copy of the personal information we hold about you. To do this, contact us at service@adviceworx.co.za and specify what information you would like.
Should you be requesting information on behalf of a client or somebody other than yourself kindly refer to the PAIA Manual. Please note that any such request may be subject to a
payment of a legally allowable fee.
In certain cases, you have the right to object to the processing of your personal information. If you wish to object, please contact us at service@adviceworx.co.za.
You have the right to ask us to update or correct your personal information. You may do this by contacting us at service@adviceworx.co.za.
You agree that we may keep your personal information until we destroy your information based on Adviceworx’s destruction standards. You have the right to ask for deletion or destruction of your personal information – we will do that unless the law requires us to keep it or if we need it for legitimate business purposes. You may do this by contacting us at service@adviceworx.co.za.
You agree that we may process your personal information by using automated means (without human intervention) if required to render services to you.
Note: Kindly refer to the PAIA Manual, found on our company website, for more information regarding exercising your information rights.
Please note that we may amend this Notice from time to time. Please check this website regularly to inform yourself of any changes.
If you have any questions about this Notice or believe we have not adhered to it, or need further information about our privacy practices, please contact us at governance@adviceworx.co.za.
You have the right to complain to the Information Regulator, whose contact details are:
Date: May 2024
Version 4.3